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CRAV

[ RETURNS ]

NO RETURNS.
REAL GUARANTEE.

CRAV bars are a consumable food product. For food-safety and hygiene reasons, we do not accept returns or exchanges once an order has been delivered. But if anything is wrong with your order, we make it right - fast.

Last updated // June 2026

[ 01 ]

The strict bit

[ POLICY ]

We do not accept returns of opened or unopened CRAV products. Food safety laws and our own quality standards do not allow us to re-sell items that have left our controlled storage. Please do not ship parcels back to us - they cannot be processed.

[ 02 ]

When we WILL replace or refund

  • - Your parcel arrives damaged (crushed, torn, leaking).
  • - A bar arrives expired or with less than 30 days shelf life.
  • - You receive the wrong item or wrong quantity.
  • - A bar fails our Taste Guarantee - you genuinely don't like it on first try.
[ 03 ]

How to claim

  1. Email support@getcrav.com within 7 days of delivery.
  2. Subject line: CLAIM #ORDER-XXXX
  3. Attach 2 clear photos: the parcel exterior + the issue (damage, label, etc).
  4. We respond within 24 hours, Mon–Sat.
[ 04 ]

Resolution

Once approved, you choose: a free re-shipment of the affected items, store credit, or a full refund to your original payment method. Refunds reach your account in 5–7 business days.

[ 05 ]

Cancellations

You can cancel a prepaid order for a full refund any time before dispatch. Once the parcel is handed to the courier, it cannot be recalled and the no-returns policy applies.

[ 06 ]

Subscriptions

A renewal can be skipped or cancelled any time before the renewal date. If a renewal has already been billed and dispatched, it is treated as a normal order under this policy.